MakerCare for Method

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Terms: Basic (1 year)
Price:
$1,449 CAD

Shipping calculated at checkout

Service plans that support you throughout your 3D printing journey

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With MakerBot we know you’re not just buying a 3D printer, you’re investing in a new tool or a teaching opportunity. With MakerCare Extended Service Plans, you can de-risk your experience and maximize your investment with white glove support from our in-house team of 3D printing experts.

Only available in the US, and Canada as of January 1, 2021

 * Only available in the U.S. and Canada

 

DIRECT ACCESS TO MAKERBOT SUPPORT ENGINEERS 

MB Engineers

Whether you prefer phone, email, or live chat, help is just a step away. With MakerCare you get direct access to our team of 3D printing experts who can help you on the right track with your 3D printer. Need help getting started? Something not quite right with your printer? No question is too big or small. 

Call or Live Chat us Monday through Friday, 9 am - 6 pm ET. Outside of hours? No problem, just send an email and someone will get back to you within 6 business hours.

EXCLUSIVE TRAINING SESSION

Trainin session

While MakerBot 3D printers are intuitive, sometimes it’s good to get real insight from someone who has used the platform extensively. That’s why with MakerCare you get access to a 1-hour training session with a certified MakerBot Support Engineer where they will walk you through basic set up, usage, and bonus tips and tricks, while answering any questions you may have along the way.

HOT SWAP

Hot Swap

Machine downtime is not ideal for any business. You’ve got projects that need to get done and we understand. MakerCare has your back with hot swap. If your printer goes down, our support engineers will get you back up and running asap. Just call or email to get the process started. If the problem can be resolved with a quick part or setting change we’ll do that. If the printer needs to be sent back, we’ll ship out a replacement machine via overnight - even before you’ve sent yours back - so you can be back up and running in no time.


REPLACEMENT OF WEAR OR DAMAGED PARTS

Replacement parts
Do you have a wear component or a damaged part that you can fix without packing up the printer and sending it in? In addition to defective parts already covered by the standard warranty, MakerCare provides part replacement on both natural wear and accidental damage so you can get back up and running even faster.

Returns 
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Sale items are not eligible for refund.

To be eligible for a return, your item must be unused and in the same condition as when it was shipped. It must also be in the original packaging. 

Cancellation of order
Cancellation of an order is subject to a 10% transaction fee. If the order has already shipped there is an additional 15% restocking fee. Refunds will be issued as per the above notes.

If you have any questions about this policy, please reach out to us at support@reprapwarehouse.com. 

Additional non-returnable items: 
- Gift cards 
- Downloadable software products 
- Classes
- Any item that is returned more than 30 days after shipping.
- Sale items
- Wearable Merchandise.

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
All refunds are subject to a restocking fee.
If your refund approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5-7 days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at support@reprapwarehouse.com.

Sale items (if applicable) 
Only regular priced items may be refunded. Sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@reprapwarehouse.com and send your item to: RepRap Warehouse, 11617 147 Street, Edmonton AB T5M 1W3, Canada. 

Shipping 
To return your product, you should mail your product to: RepRap Warehouse, 11617 147 Street, Edmonton AB T5M 1W3, Canada 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 


Payment & Security

American Express Apple Pay Bitcoin Bitcoin Cash DAI Diners Club Discover Dogecoin Ethereum Google Pay Litecoin Mastercard PayPal Shop Pay USDC Visa

Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.

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