Service plans that support you throughout your 3D printing journey
With MakerBot we know you’re not just buying a 3D printer, you’re investing in a new tool or a teaching opportunity. With MakerCare Extended Service Plans, you can de-risk your experience and maximize your investment with white glove support from our in-house team of 3D printing experts.
Only available in the US, and Canada as of January 1, 2021
* Only available in the U.S. and Canada
DIRECT ACCESS TO MAKERBOT SUPPORT ENGINEERS
Whether you prefer phone, email, or live chat, help is just a step away. With MakerCare you get direct access to our team of 3D printing experts who can help you on the right track with your 3D printer. Need help getting started? Something not quite right with your printer? No question is too big or small.
Call or Live Chat us Monday through Friday, 9 am - 6 pm ET. Outside of hours? No problem, just send an email and someone will get back to you within 6 business hours.
EXCLUSIVE TRAINING SESSION
Machine downtime is not ideal for any business. You’ve got projects that need to get done and we understand. MakerCare has your back with hot swap. If your printer goes down, our support engineers will get you back up and running asap. Just call or email to get the process started. If the problem can be resolved with a quick part or setting change we’ll do that. If the printer needs to be sent back, we’ll ship out a replacement machine via overnight - even before you’ve sent yours back - so you can be back up and running in no time.
REPLACEMENT OF WEAR OR DAMAGED PARTS