Description
- After you purchase xToolCare, your service card will be displayed in the account center.
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Valid only if you purchase xToolCare within one month of the machine order being delivered.
- 12 months effective warranty period after your standard warranty expires.
- 2 warranty events cover the machine failure and damage during normal use or due to an accident. (Cover nearly 90% of machine failures)
- 2-way free shipping gets your faulty machine repaired hassle-free.
- 12h quick response to all your software and hardware problems.
- 1-on-1 expert service makes you feel at ease.
Enjoy Peace of Mind Brought by xToolCare
2 Warranty Events, Cost Effective
The warranty events cover nearly 90% of machine failure and damage. xToolCare for xTool S1 can help you save up to 75%.
Full Coverage, Software & Hardware
No matter whether it is a hardware or software problem, xToolCare guarantees to keep you at ease with a professional and quick reply.
Free Two-way Shipping, Hassle-Free
Two-way free shipping helps you to deal with the issues hassle-free. xTool customer service department gets everything right for you.
*Free two-way shipping is open to US non-remote areas now. For other countries and regions, free return shipping is provided.
Exclusive Service, Expert One on One
xToolCare is exclusive to xtool.com (not open to Amazon). Only when you buy both machine and xToolCare from xtool.com, can you enjoy the service. You can have a one-on-one remote video or audio chat with an xTool expert for diagnosis and maintenance.
Priority Access, 12h Quick Response
Technical support priority helps you better and quicker fix the machine failures. xTool after-sales team will respond to your request within 12h (excluding holidays).
Original Factory Maintenance, Trustworthy
It is reliable that all the replacement parts and maintenance services come from the xTool original factory. We aim to make you satisfied and happy.
Start Your xToolCare Service Now!
1. Purchase xToolCare
Valid only if you purchase xToolCare within one month of the machine order being delivered.
2. Contact xTool Customer Service
Email xTool with tag #xToolCare at support@xtool.com and provide your valid order number for both xToolCare and D1 Pro.
3. Problem Report & Diagnosis
Clearly articulate the problem. And support xTool technician diagnoses the problem. Kindly report your problem based on the failure report template.
4. Repair or Replacement
Based on xTool technical diagnosis, our after-sales staff will send you replacement components or arrange for machine repair.
Kindly Notice! If you want to replace the laser head, xTool customer service will arrange delivery within 1-3 workdays (only when the laser heads are available in the US stock) after you pay the replacement fee.
1. xToolCare will be automatically activated once you buy.
2. You can only purchase xToolCare one time for one machine.
3. You can get a refund if you are within 30 days of your xToolCare order and none of xToolCare services have been used.
4. The expense of xToolCare cannot be transferred to another machine or buyer.
For more details, kindly refer to xToolCare Terms of Service.