Ultimaker Tough PLA

• We aim to process and ship all orders within 1 to 2 business days.
• We provide Canada-wide shipping to every province and territory.
• International delivery is available to many countries via DHL and UPS, though we are not shipping to the USA at this time.
• If you live near our Edmonton or Sherwood Park locations, you can skip the shipping fees and visit us in person.
• Pre-ordered items will ship as soon as the inventory arrives at our warehouse.

For more details, see our full shipping policy.

• Returns are accepted within 30 days of purchase for unopened items and within 14 days for opened items in new condition.
• To qualify for a return, items must be in original packaging with all accessories and proof of purchase.
• Please note that opened consumables like filament and resin, as well as modified items or final sale products, are not eligible for return.
• A 15% restocking fee applies to all non-defective returns to cover processing and inspection.
• If you receive a defective or damaged product, please contact us within 7 days of receipt and include photos of the issue.

For complete details on eligibility and shipping responsibilities, please see our full refund policy.