![3D print - [product type],[product name] - RepRap Warehouse](http://www.reprapwarehouse.com/cdn/shop/products/MakerCare_a52e5627-4f63-4ddf-adb5-eabb2414d627.jpg?v=1527117098&width=1445)
MakerCare Preferred Protection Plans
Shipping calculated at checkout.
Out of Stock
We will notify you the moment this item returns to our collection.
This item is in high demand and sells faster than we can keep it on the shelf.
If you pre-order today, you’ll be in line for our next delivery. We can’t promise an exact arrival date, but we’ll set your order aside as soon as it comes in. We’ll email you as soon as it’s ready to ship. Order now to make sure you get one.
The MakerBot MakerCare Preferred Protection Plan gives you peace of mind with the highest level of support from the people who know your MakerBot product best. The plan features phone, email, and live chat technical support available seven days a week, as well as replacement of damaged parts from wear, tear, and accidents.
- Contact MakerBot Support via the web and we'll respond same day if before 4pm EST. If after 4pm EST, one business day response time.
- Get support the way you want it: reach a support expert by phone, live chat, or email, or access our easy-to-use online support pages.
- Receive fast, friendly, personal phone support when you need it.
- For quick answers to simple questions, chat with our experts online.
- For the duration of your plan, MakerBot will replace defective parts or arrange for you to ship your MakerBot product back to the factory for repair. All returns require authorization from MakerBot Support.
- We'll cover the cost of shipping parts to and from MakerBot.
- MakerBot MakerCare Preferred, MakerCare, and Renewals are available for customers in the United States and Canada**
**Excluding Quebec
Shipping
- We aim to process and ship all orders within 1 to 2 business days.
- We provide Canada-wide shipping to every province and territory.
- International delivery is available to many countries via DHL and UPS, though we are not shipping to the USA at this time.
- If you live near our Edmonton or Sherwood Park locations, you can skip the shipping fees and visit us in person.
- Pre-ordered items will ship as soon as the inventory arrives at our warehouse.
For more details, see our full shipping policy.
Returns & Refunds
- Returns are accepted within 30 days of purchase for unopened items and within 14 days for opened items in new condition.
- To qualify for a return, items must be in original packaging with all accessories and proof of purchase.
- Please note that opened consumables like filament and resin, as well as modified items or final sale products, are not eligible for return.
- A 15% restocking fee applies to all non-defective returns to cover processing and inspection.
- If you receive a defective or damaged product, please contact us within 7 days of receipt and include photos of the issue.
For complete details on eligibility and shipping responsibilities, please see our full refund policy.
RETURNS & REFUNDS: 30 days for unopened items; 14 days for opened. Items must be in original condition; restocking fees apply. See our refund policy.
![3D print - [product type],[product name] - RepRap Warehouse](http://www.reprapwarehouse.com/cdn/shop/products/MakerCare_a52e5627-4f63-4ddf-adb5-eabb2414d627.jpg?v=1527117098&width=2048)