The MakerBot MakerCare Preferred Protection Plan gives you peace of mind with the highest level of support from the people who know your MakerBot product best. The plan features phone, email, and live chat technical support available seven days a week, as well as replacement of damaged parts from wear, tear, and accidents.
- Contact MakerBot Support via the web and we'll respond same day if before 4pm EST. If after 4pm EST, one business day response time.
- Get support the way you want it: reach a support expert by phone, live chat, or email, or access our easy-to-use online support pages.
- Receive fast, friendly, personal phone support when you need it.
- For quick answers to simple questions, chat with our experts online.
- For the duration of your plan, MakerBot will replace defective parts or arrange for you to ship your MakerBot product back to the factory for repair. All returns require authorization from MakerBot Support.
- We'll cover the cost of shipping parts to and from MakerBot.
- MakerBot MakerCare Preferred, MakerCare, and Renewals are available for customers in the United States and Canada**